Application Support Analyst

Dyadem is the market leader in Operational Risk Management (ORM) and Quality Risk Management (QRM) solutions. Dyadem provides software and services that empower companies to discover and manage the risks to people and products in the design and manufacturing processes.

 

Dyadem helps some of the world's largest companies achieve regulatory compliance and business continuity, serving the oil & gas, chemical, mining, pharmaceutical, medical, automotive, electronics and aerospace and defense industries. Visit us @ www.dyadem.com.

 

Dyadem is a global organization with offices in Canada, United States, United Kingdom, France and Netherlands. We're growing globally and this is a time for you to join an industry, award-winning organization!

 

Job Description - Application Support Analyst

 

The Role:

Reporting to the Manager, Application Support, the incumbent will act as the Technical interface to clients for resolution of technical & functional problems related to the recommended maintenance, use and fix/workarounds for Dyadem's desktop and web-based products.  Support is provided via voice and electronic means.

 

Responsibilities:

§  Provides functional and technical assistance to clients for Dyadem's J2EE web-based applications and desktop suite. 

§  Responds to client requests within stated guidelines and contractual Service Level Agreements. 

§  Interfaces with R&D and QA to bring software defects to resolution. 

§  Recommends known technical & functional solutions to clients, develop workarounds and in some cases solutions for product defect resolution.

§  Provides consistent and timely status updates to client issues. 

§  Contributes to the technical knowledge base.

§  Demonstrates a consistent and positive client support orientation.

§  Participates in Application Support initiatives.

• All other assigned project(s)

 Skills and Experience:

§  A college/university degree in Computer Science, Engineering or equivalent

§  2+ years of proven software support experience

§  Experience working with Java/J2EE technologies experience in SQL and related DB systems.

§  Experience in application server (e.g. Tomcat, WebLogic) is preferred

§  Good written and verbal communication skills to deliver world-class client support.

§  Ability to manage time and work flow to meet service levels and priorities

§  Ability to set and manage client expectations

§  Ability to write technical information in a structured manner

• A self-starter who is results-oriented and able to operate effectively within a team environment


• Sound judgment, analysis skills


• Strong inter-personal skills

 

This is a very exciting time to join Dyadem, we offer:

• We are an equal opportunity employer! 


• We thank all candidates for their interest however, only those selected for an interview will be contacted - please no phone calls!


• Forward your resume in confidence to:  careers@dyadem.com

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