Senior Desktop Analyst

Title Senior Desktop Analyst Business Area Information Services Location Toronto - ON Employment Type Permanent Full-time Overview CIBC Mellon is 50 - 50 jointly owned by CIBC, a leading North American financial institution, and BNY Mellon, a global financial services company. Our two main lines of business are asset servicing and issuer services. Asset servicing is provided through CIBC Mellon Global Securities Services Company and CIBC Mellon Trust Company, to approximately 1,200 institutional clients, with C$936 billion in assets under administration (as of Sept. 20, 2009). Issuer services, which includes securities transfer and agency services, are provided through CIBC Mellon Trust Company to more than 1,200 Canadian equity and debt issuers, and offers investor services to more than one million registered investors. CIBC Mellon also acts as debt trustee to more than 600 Canadian companies and institutions. CIBC Mellon is proud to be named best sub-custodian bank in Canada by Global Finance magazine for the third consecutive year. Position The Information Services (IS) department at CIBC Mellon operates to ensure that IS becomes a more efficient and effective organization. The IS department consistently focuses on establishing and maintaining its place as a strategic business partner delivering exceptional client service while maintaining a cost effective approach and focusing on the technology control environment. The Senior Desktop Analyst will work as a member of the IS organizations' team to establish IS as a resource that delivers exceptional technology solutions and services to exceed client expectations. The job incumbent will be responsible to evaluate, maintain, modify and document desktop application packages. Duties Responsible for application packaging and image development. Implement and configure project based products on the desktop. Provide onsite technical support for projects. Create new customized application packages for end user desktops/laptops. Create and test new updated standard image for corporation. Participate in the testing and evaluation of new desktop packages and implements prototypes. Consult with and make recommendations to technology users on selection of hardware and software products to address business requirements. Prepare packages for deployment via manual installation, SMS/SCCM and BDD/MDT. Work on multiple projects as a project leader and often as a project advisor. Deliver operational and technical documentation. Works on multiple projects as a project leader and often as a project advisor and/or a project member. Provides 2nd /3rd tier support. Ensure compliance with policies, procedures and regulatory requirements. Follow standard configuration and troubleshooting documentation for IT processes and tasks. Perform other duties as assigned. Qualifications University Degree or College diploma in a technology discipline or equivalent experience. 3 to 5 years progressive experience in a customer technology support/Desktop environment Current knowledge of computer operations, network functions and computer hardware and software support in multi-platform environments. Demonstrated experience in: - Windows 2000/XP/Vista/7 Operating Systems - Lotus Notes - Basic to moderately complex hardware and software problem solving and trouble-shooting Exhibit strong leadership skills in delegating work and motivating and developing employees. Knowledge of Windows based applications and Microsoft security patch management. Understanding of Microsoft System Management Service/Service Center Configuration Manager (SMS/SCCM) and Active Directory. Ability to identify tasks which require automation and automate them. Ability to effectively prioritize and execute conflicting demands in a high pressure environment. Excellent analytical, evaluative and problem-solving skills and ability to make sound, logical decisions. Demonstrated aptitude for continuous learning and innovative thinking. Extensive experience working in a team-oriented, collaborative environment. Strong written, oral and interpersonal skills with a demonstrated ability to communicate with internal clients. Exceptional client service orientation and commitment to meeting the expectations of clients CIBC Mellon's Values and Core Competencies especially in: Lead: Demonstrates commitment to excellence and growth through behaviours reflecting individual accountability and initiative. Invest: Focuses and directs personal efforts toward investments in self, others and the organization. Respect: Demonstrates sensitivity and awareness of others and their unique needs. Client Focus: Recognizing both internal and external clients, effectively meets and exceeds their expectations. Interpersonal: Builds and maintains effective relationships through the exchange of information. Teamwork: Achieves results by working effectively and collaboratively in a team environment. . CIBC Mellon Trust Company is a registered Transfer Agent with the United States Securities and Exchange Commission (the Commission). In addition to standard pre-employment checks, and in compliance with the terms of our registration, any potential offer for this position is subject to a satisfactory security check in accordance with the requirements of the Commission. Postings close at 4pm ET on the date of expiry. Closing Date January 27, 2010 (14 days left) Apply for this position

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