Accounts Receivable

The key focus and mandate of this position is to continually work with our cliental to ensure the status of their accounts remain current.  Duties will include receiving payments and posting to customer's account preparing statements, keeping records of all collection procedures and steps taken, preparing bank deposits and depositing at our bank. Our collector will ensure compliance of our company policies with our staff and clients, as well as working together with our legal collection department to amicably collect past due accounts. 

The position involves diplomatic interaction with customers to collect payments and support any account inconsistencies in order to facilitate swift payment of invoices due to our organization.

Your role will also include being the leader and guide to the customer service representatives to ensure they are following procedures, and providing the highest level of customer service available.

 

Duties:

• Contact customers to secure payment information, address disputes and/or provide necessary back up and documentation as required until full debt is closed.


• Make arrangements for payment of outstanding and late accounts escalate transfer to proper authorities as necessary.


• Recognize improper billing through research and rectify if possible.


• Document results and actions of research and collection processes for review by Management.


• Maintain accurate customer files with all correspondence ensure current account applications for all term accounts are on file.


• Work within the entire team to build relationships to resolve customer disputes in a timely manner.


• Manage the daily invoicing processes to ensure prompt processing of client orders, follow up to maintain the highest level of customer service and satisfaction.


• Ensure strict confidentiality and privacy of financial transactions as they relate to our organization and our customers.


• Investigate and resolve billing discrepancies or misapplied cash transactions.

 

 Requirements:

 

1)      Direct experience in and A/R capacity, would be preferred.

2)      Demonstrated ability to accurately calculate, post, correct, and manage customer account records.

3)      Must possess a high level of moral Judgment for handling confidential information and monetary transactions.

4)      Ability to perform moderate account reconciliations.

5)      Strong diplomatic, negotiation and conflict resolution skills in order to handle late payments and delinquent accounts.

6)      Effective attention to detail and a high degree of accuracy.

7)      Strong work ethic and positive team attitude.

8)      Able to communicate effectively both verbally and written form.

9)      Strong problem solving skills.

10)  Proficiency with Microsoft Office programs such as word and excel.

 

Working Conditions:

 

Good hearing required for extensive telephone use. 

Manual dexterity required to use desktop computer and peripherals.

 

We offer competitive salary packages, benefit programs, an incredible work environment, and career advancement opportunities.

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