Credit Analyst - Edmonton

As Canada's fastest growing retailer, we are an unparalleled business success story. The Business Depot Ltd. was founded in Canada in 1991. Today, the company is now known simply as STAPLES, and as Bureau en Gros in Québec.

In less than 20 years, STAPLES / Bureau en Gros in Canada has grown to over 300 retail stores nationwide, with representation in every Canadian province. The company's more than 15,000 employees are committed to providing great service every day, in every way. STAPLES / Bureau en Gros continues to be Canada's largest everyday-low-price supplier of office supplies, business machines, office furniture, and business services for small businesses, home offices, and consumers. We are proud to have been recognized and ranked #1 by consumers in Marketing Magazine's Annual 2008 Corporate Reputation Survey.

We offer great career choices in a broad range of business areas, including Retail, Corporate, and North American Delivery (Warehouse & Call Centres).

Benefits We Offer: Competitive Salary & Bonus, Flexible Benefits for Full-time & Part-time Associates, Employer-paid RRSP Contributions, Stock Purchase Program, Training & Tuition Reimbursement, a Motivating Work Environment, and a wealth of opportunity for personal & professional growth!

Thinking Outside the Box: More than just a corporate catch phrase, this philosophy encapsulates the mentality we encourage from our associates and the way we do business. Our innovation, team building and superior customer service are all critical components of our continued growth. Diversity and equality are the foundation of our employment practices.

If you have a strong desire to succeed, contact us today by visiting our careers website at:
www.greatcareersatstaples.ca or www.staplesville.ca

Purpose

 

The Credit Analyst supports the Credit and Collection function for the Credit Department within the Division. The primary objective of the position is to improve the Days Sales Outstanding (D.S.O.) and delinquency rates, while providing superior customer service to both internal and external customers, in concert with growing revenue and protecting company assets.

 

Position Title:	Credit Analyst
Division:	(Applicable Division)
Reports to: (Position Title)	Regional Credit Manager
Date:	October 13, 2009

 

Position Summary:

 

Responsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication. 

 

Primary Duties and Responsibilities:                                                                                         % Time

 

Collect and follow up aged accounts receivable, monitor payment trends and affect corrective measures for overdue accounts as required. Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract. Serve as the contact/liaison for the assigned account portfolio.	30
Review/recommend credit limits to increase/decrease, suspend credit privileges and reinstatement of credit privileges. Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third party collection. Request or effect credit account information changes. Communicate timely and relevant information to Sales. Effect detailed collection/credit system notes for all account activity and maintains credit history files. Review, resolve (if applicable) and recommend release credit hold orders.	30
Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits.	20
Month end reporting and regular review of assigned account portfolio with Credit Manager.	10
Prepare and send Past Due notices and reports.	5
General filing and correspondence.	5

                                                                                                                        Total 100%

The preceding Job Description has been designed to indicate the general nature and level of work performed by employees within this classification.  This is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 

Minimum Education Requirements:

 

X	High School Diploma or GED		Masters
	Associate or Technical Degree	X	Certificates C.C.P. or Related Courses
	Bachelor Degree		Licenses

 

Minimum Prior Related Work Experience Typically Required:

 

	Less than 1 year		6 to 8 years
	1 to 2 years		8 to 10 years
	2 to 4 years		10 years or more
X	4 to 6 years

 

Essential Skills Required:

 

Previous experience in related position and enrolled in or completed C.C.P. Designation program. Excellent communication skills, both verbal and written. Superior problem solving, analytical and reconciliation skills. Demonstrated strength in negotiation and organizational skills.   Ability to work independently, while supporting team initiatives/objectives and meeting deadlines. Strong detail orientation and accurate data entry skills. Effect time management skills with the ability to manage multiple priorities. Proficient computer skills with Word, Excel, and Outlook. Professional manner, customer care focus and strong interpersonal skills.

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