Director, Field Services

Director, Field Services

Excel-Tech, Ltd. (Xltek)

(a division of Natus Medical Incorporated)

Oakville, Ontario

 

Kathbern Management is assisting our client, Xltek, to find a Director, Field Services to join its senior management team. This position will interest those who have demonstrated hands-on leadership in developing strategic customer support services in a mission-critical, distributed network environment.

The Company:

Xltek designs, develops, and sells proprietary diagnostic equipment to niche medical markets in Canada and the United States. In addition to generating revenue through the sale, marketing and technical support of its own products, this Canadian division of Natus Medical Incorporated (a U.S.-public company), is expanding its product line with the integration of technologies developed by its sister companies. Xltek has been highly successful in meeting its corporate and revenue goals it is focused on continuing to strengthen the strategic capability of its senior management team.

The Position:

The Director, Field Services is responsible for directing and overseeing the installation and on-site servicing of customers, including new capital installs, upgrades, repairs, preventative maintenance, training, and any other service activity required. The Director selects, develops and evaluates a field services team that is located in the USA and Canada. The team includes Project Leaders, Installation Teams, On-Site Service Teams, Clinical Educators, and related resources. The Director, Field Services works closely with Xltek's Technical Services, Engineering, and Sales and Marketing staff respectively to enhance the company's products and services.

This position requires substantial travel (minimum 70%) within continental USA and Canada. The Director, Field Services, reports to Xltek's VP and General Manager.

Core Responsibilities:

The Director, Field Services is responsible for:

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  The timely installation of new capital sales and upgrades, response to on-site dispatch requests from Technical Services, and delivery of Customer Training as per established process and metrics.
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