Bilingual Technical Solutions Representative

Requirements:

• Enhanced Security clearance
• Nice to have: Lotus Notes
• Knowledge of Problem Management Systems
• 1-3 years general helpdesk telephone experience
• High school education or equivalent, or equivalent combination of experience and college level education

Job Description:

• Working as part of a team to provide remote (offsite) service customer access, pre-sales, post-sales, and service delivery
• The focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems
• Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks
• Thorough understanding of the general/technical aspects of the job
• Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment
• Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments

Why Kelly?

• Pay rate + 4% vacation pay + eligible stat holiday pay
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