Our client is looking for a Bilingual Client Service Agent to join their team for a 12 month assignment. Applicants must have flexibility in meeting shift work requirements including mornings, evenings and Saturdays. Schedule will be within the hours of 8 am to 8 pm.
Responsibilities Include:
- Respond to telephone inquiries from various clients across Canada in both official languages
- Assist individuals with application submissions by providing clear, concise, courteous and customized service
- Provide information to clients via email
- Perform research in order to provide clear information requested by clients
- Seek out and take note of information that could improve client service, and provide this feedback to the appropriate Team Leader
Qualifications Include:
- University degree in economics, finance, business or related field a combination of training and industry experience may be considered
- Fluent in French and English with the ability to read, write and converse in both languages
- Flexibility and the ability to customize responses and advice to reflect the specific conditions which may apply
- Strong, professional communication skills and the ability to build relationships
- Proven task management skills and the ability to undertake research and analysis
Please submit your resume in MS Word to:
Krista Leier
Staffing Consultant
Fax: 403.229.1392
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